Returns

We operate a 100% customer satisfaction guarantee. Not completely satisfied with your new item(s)?
You can return the items within 30 days of receiving your package.

Register your return here.

Return conditions
- Your item(s) must be returned within 30 days of receipt; your return is registered with Returnista.
Returns outside the 30-day return period will not be taken back.
- Items must be in their original condition.
- An item with damage will not be taken back. Think of: dog hair, damage(s),
washed cover, strong smells (e.g. laundry smell or perfume), stains.
Tip: Lay a clean cloth over the dog bed before use to try it out.
- You can return the order in its original packaging.
- The costs of the return shipment are (partly) for the customer.

If your return does not meet the above return conditions, we cannot process your return and refund the purchase price.

Shipping at your own responsibility
Dog's Companion is not responsible for returns. Any damage or loss will be at your own expense.

Processing
Your return will be processed as soon as possible after receipt. At the latest within 14 days after we have received your parcel,
Dog's Companion will process your return upon receipt. It may take 1 to 2 working days before the return amount
before the return amount is credited to your account or updated in Klarna/Riverty (AfterPay).

If you return only part of your order and thus the order amount falls below the threshold for free shipping,
the cost of delivery will be deducted from the refundable amount.

To speed up the processing of your return, it is a good idea to include
a note with the order number and the reason for return, if any.